Riley Kratzer is a driven administrative professional and growth strategist with a proven track record of helping agents scale smart—through systems, strategy, and repeatable success.

As Chief Operating Officer of the SURE Sales Group at Berkshire Hathaway HomeServices Homesale Realty, Riley specializes in agent development, recruitment, and business optimization—building pathways for realtors to grow their income, impact, and brand recognition.

Proudly based in Baltimore, she brings heart, grit, and a deep community focus to everything she does. When she’s not working with agents, you’ll find her at a Ravens game, coaching on the volleyball court, or traveling the world.