Your clients say they want good customer service but what they really demand is a great customer experience … the two could not be further apart! They’re searching for true expertise that will help them through the entire moving process. When you’re the expert in your business, it’s easy to forget that your customer doesn’t always understand the processes that happen every single day. The public says it’s not enough to just be good at your job — you must present yourself as a TRUE expert in order to win the business of today’s consumer who has more moving choices than ever! In this presentation, Terry will show you not only how to develop your expertise, but to showcase it in a way that generates trust from the marketplace where you become the only option!

AUDIENCE: All Audiences