The pandemic forced all of us to learn so many new things, as we navigated every twist and fork in the road. Now that we're starting to emerge into a clearer future, there has never been a greater need for you to be Decisively Indecisive. “Affective Forecasting” is the psychological study of how one feels into the future, and it's front and center after the last few years. We now face a world, country, economy, and industry traveling a road much less traveled as we begin to restart our global commerce engine. What will be the long-term changes in our industry? What were the silver linings to come out of this challenging time? It is important to know where to look and not overthink what may or may not be structural in change. This session will help identify the questions we should be asking as we discover the permanent behavioral changes in our economy caused by the pandemic.
This fast-moving, action-packed session exposes why a client loyalty gap exists, the need for a real estate eco system, and why agents struggle to sell their "book of business" focuses on a specific plan of action to convert your database to your client base. The fact that a homeowner can live in a town for ten years and then when moving, go to the Internet to find their agent, is arguably the single greatest indictment of databases and the greatest need for client bases. This session provides not just words but specific actions to cause lifelong conversions!
Management Guru, Peter Drucker, says "Culture eats strategy for lunch!" How do you build a high-performance sales culture? Culture is a function of how you recruit, retain, and coach. Learn the simple steps that help you recruit, retain, and coach your associates to higher productivity and to create a high-performance culture.
Your clients say they want good customer service but what they really demand is a great customer experience ... the two could not be further apart! They're searching for true expertise that will help them through the entire moving process. When you're the expert in your business, it's easy to forget that your customer doesn't always understand the processes that happen every single day. The public says it's not enough to just be good at your job — you must present yourself as a TRUE expert in order to win the business of today's consumer who has more moving choices than ever! In this presentation, Terry will show you not only how to develop your expertise, but to showcase it in a way that generates trust from the marketplace where you become the only option!
The public says it's not enough to just be good at your job — you must present yourself as a TRUE expert in order to win the business of today's consumer who has more moving choices than ever! In this presentation, Terry will show you not only how to develop your expertise, but to showcase it in a way that generates trust from the marketplace where you become the only option!